The Annual Maintenance Subscription (AMS) is an essential tool for maintaining ROMDAS systems, having an active AMS ensures that your ROMDAS system is kept up to date and that technical support is always on hand should you need it.
Log into our support site to manage your AMS subscription which provides access to free technical support, software updates and other benefits.
The many benefits of the Annual Maintenance Subscription are listed below
ROMDAS Remote Support allows for one of our technicians to log onto a survey computer in order to check settings and resolve issues. In addition to remote support an AMS also includes up to 5 hours of technical phone support along with unlimited support ticket and email correspondence.
We aim to ensure that ROMDAS users have the support they need to maintain their systems.
During the subscription period you are permitted to download any new software updates for your equipment free of charge. Simply log in to our support site with your customer ID and password to access the AMS area where you will find all of of our available downloads.
This ensures that you will always be working with the latest version of the software and supporting documentation.
Customers with a current AMS will gain access to the Member's area of our website which houses a wealth of useful information including Training Presentations, Industry Documentation and the latest Software updates for your systems.
Have a ROMDAS technician remotely connect to your ROMDAS system to inspect settings, perform training and fix any issues. AMS holders are entitled to one free remote audit per year. Simply email us to request a remote audit session.
Current AMS holders will receive a 10% discount on spare or replacement parts.
All follow-up training and installation visits will be discounted by 25% for AMS holders*.*Applicable to training and installation visits of one week or less.